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Director, Accounts Management

affirm· 37 open roles

Remote RemoteFull-time1 weeks ago
Salary
$275,000 - $350,000
Experience
Mid
Job Type
Full-time
Posted
1 weeks ago
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About This Role

The Director of Accounts Management at Affirm will set the vision and strategy for account management across complex enterprise accounts, building and leading a high-performing team to drive commercial goals. This role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices. The director will serve as a senior strategic partner to executive stakeholders at key merchants, navigating ambiguity and complex business challenges. The goal is to build and grow long-term partnerships with merchant partners, driving mutual business growth.

Key ResponsibilitiesAI-extracted

  • 1
    Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships
  • 2
    Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners
  • 3
    Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
  • 4
    Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities
  • 5
    Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions

RequirementsAI-extracted

  • 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
  • Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations
  • Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
  • Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
  • Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
100% subsidized medical coverage, dental and vision for employees and their dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Employee stock purchase plan enabling employees to buy shares of Affirm at a discount

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