Director, Accounts Management

About This RoleAI processing…

Key Responsibilities

• 1
  Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships.
• 2
  Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals
• 3
  Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
• 4
  Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
• 5
  Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities
• 6
  Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
• 7
  Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics
• 8
  Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
• 9
  Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

Requirements

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
• Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred
• Aligned to Affirm’s management leveling expectations, this role requires strategic leadership, organizational impact, and the ability to lead through complexity while developing people and scalable business practices.
• Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.
• By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Perks & Benefits