Director, Law Enforcement & Critical Harms Operations

roblox· 37 open roles

San Mateo, CA On-siteFull-time3 days ago

Salary

$261,800 - $311,810

Experience

Mid

Job Type

Full-time

Posted

3 days ago

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About This RoleAI processing…

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Key Responsibilities

1
Own the above-referenced verticals, including people management and coaching, and delivering on aggressive operational metrics like SLA and quality.
2
Lead the company’s response to safety incidents by coordinating with cross-functional stakeholders, providing real-time communications to leadership, and driving post hoc Root Cause Analyses.
3
Seek to understand and empathetically respond to law enforcement concerns, while helping internally codify and scale resultant learnings.
4
Partner with Legal, Public Policy, and other teams to implement new legal/regulatory requirements in operational workflows.
5
Partner with Engineering teams to scope, test, and launch enhanced internal compliance and investigations tooling.
6
Collaborate and build strong internal relationships across our Legal & Advocacy, Safety, Product, and Communications teams (among others) to help address law enforcement emergencies, platform safety escalations, and comprehensive Roblox undertakings.
7
Forge a deep subject-matter expertise of Roblox’s internal and external safety practices, so as to identify, advocate for, and help implement strategic safety enhancements.

Requirements

10+ years of leading exceptional safety operations in law enforcement, intelligence, government, or trust and safety.
Deep familiarity with U.S. and non-U.S. law enforcement response frameworks, e.g., U.S. Stored Communications Act, CLOUD Act, emergency disclosures, and cross-border constraints.
Experience owning and successfully leading others in high-pressure, sensitive, and complex investigations.
Proven track record managing high-volume operations queues, and building standard operating procedures, training programs, QA frameworks, and operational dashboards.
Subject-matter expertise in child safety laws, policies, and considerations.
Excellent communication, leadership, and stakeholder management skills.
Agility to navigate ambiguity, resilience to overcome obstacles, and the internal drive to concurrently manage multiple high-profile, time-sensitive initiatives in a dynamic environment.
Unwavering integrity, collegiality, and grit.