Director, Learning and Development - Operations

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Drive the complete L&D program strategy, aligning member experience goals with data-informed learning portfolios
• 2
  Mentor a team of experienced Senior Managers to foster a culture of creative collaboration and excellence
• 3
  Manage the Operational Learning Library across various stages, from initial hire through active production
• 4
  Integrate AI tools to refine knowledge databases, streamline processes, and route administrative tasks of onboarding and L&D programs
• 5
  Cultivate a robust continuous learning culture for both Operations managers and individual contributors

RequirementsAI-extracted

• Bachelor's degree in a relevant field; a Master's degree is preferred
• 8+ years managing teams within Operations, front-line teams across multiple business groups
• 10 years of experience in L&D or talent development, with a focus on training design
• 8+ years or more experience in banking or the fintech sector
• Utilized AI tools and platforms to create adaptive learning pathways, curriculums, or agent real time assessments score, and performance gaps

Perks & BenefitsAI-extracted