LocalJobsHQ LogoLocalJobsHQ
CO

Director, Premium & Wealth

coinbase· 38 open roles

Charlotte, NC On-siteFull-time1 months ago
Salary
$232,050 - $232,050
Experience
Mid
Job Type
Full-time
Posted
1 months ago
Apply Now

Boost your chances at coinbase

Tailor your resume to this exact job and generate a matching cover letter in about 60 seconds with JobEase — our AI application assistant.

  • ATS-optimized resume
  • Personalized cover letter
  • Match score & keyword gaps
Tailor my application

Free to start · no card required

Get more other jobs in your inbox

Verified daily — no ghost listings.

About This Role

The Director of Premium & Wealth will lead the end-to-end Premium & Wealth operation globally, driving customer satisfaction, retention, and loyalty while building a high-performing organization of concierges, specialists, and supervisors.

Key ResponsibilitiesAI-extracted

  • 1
    Own the strategic vision and execution for Premium & Wealth, maximizing CSAT, retention, and revenue across Coinbase's highest-value user segments
  • 2
    Lead 24/7 global operations including SLAs, backlog management, DSAT recovery, and regulatory guardrails for high-stakes cases involving funds at risk, large AUC, and complex trading disputes
  • 3
    Partner cross-functionally with CX Strategic Programs, CX Intelligence, Sales, Compliance, Legal, and Risk to resolve executive escalations, accelerate product adoption, and drive VIP engagement
  • 4
    Drive operational compliance across trading workflows, client suitability, execution quality, and complaint resolution in close partnership with Trading leadership and Compliance
  • 5
    Build, mentor, and develop a high-performing global organization of Concierges, Premium Inbound Specialists, and Supervisors, fostering a culture of collaboration, innovation, and accountability

RequirementsAI-extracted

  • 10+ years of progressive experience in wealth management, RIAs, private banking, or premium fintech client operations, with at least 5 years in senior organizational leadership managing managers and senior ICs across multiple geographies
  • Prior or current FINRA licensing (e.g., Series 7/24/63/65/66) or equivalent international registrations, or demonstrated direct leadership of licensed teams in a broker-dealer or wealth management environment
  • Proven track record of using operational metrics (CSAT, SLAs, retention, revenue) to drive business decisions and deliver sustained team performance in a 24/7 environment
  • Demonstrated familiarity with regulated trading workflows (equities, options, margin, best-execution, complaints, surveillance) and how they manifest in CX interactions and escalation paths
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: PTO
Typically: 401(k)
Equity and bonus eligibility
Base salary varies by location

Apply to This Job in Minutes

Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.

Get Started Free
Powered by Jobease.ca

Similar Jobs

RE

Client Account Manager, Large Customer Sales (Retail Beauty)

redditNew York City, NY
View
RE

Client Account Manager, Large Customer Sales (Financial Services)

redditNew York City, NY
View
RE

Machine Learning Engineer, Ads Optimization

redditRemote
View