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Director, Product Management

twilio· 183 open roles

Remote RemoteFull-timeToday
Salaryest.
$150,000 - $250,000
Experience
Mid
Job Type
Full-time
Posted
Today
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About This Role

Twilio is seeking a Director of Product Management to lead the development of the Twilio Flex product ecosystem, defining and driving the roadmap for internal teams, partners, and customers. The role involves managing a team of Product Managers and collaborating with Engineering, Architecture, and Go-To-Market teams. The Director will be responsible for delivering robust, scalable, and forward-looking Flex capabilities and championing an outstanding customer experience. This role is remote and based in India, with occasional travel required.

Key ResponsibilitiesAI-extracted

  • 1
    Define, build, and execute a comprehensive product roadmap for the Twilio Flex product ecosystem
  • 2
    Lead the evolution of Twilio Flex into a set of decomposable, AI-native components
  • 3
    Manage and mentor a team of strong individual Product Managers
  • 4
    Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust Flex capabilities
  • 5
    Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling

RequirementsAI-extracted

  • 10+ years of product management experience, with at least 4 years as a manager leading platform or infrastructure-focused product teams
  • Proven experience in developing and managing platform products such as APIs, developer tools, and cloud-native infrastructure
  • Strong technical acumen and ability to engage deeply with engineering teams on architectural trade-offs, scalability, and highly distributed systems
  • At least 5 years experience working on multi-tenant SaaS and cloud platforms
  • Experience in the Contact Center or Customer Engagement Platform space

Perks & BenefitsAI-extracted

Typically: competitive pay
Typically: generous time off
Typically: ample parental and wellness leave
Typically: healthcare
Typically: retirement savings program

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