Director, Technical Consultant

About This RoleAI processing…

Key Responsibilities

• 1
  Own and lead Ramp’s full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp’s strategic goals
• 2
  Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs
• 3
  Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals
• 4
  Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp
• 5
  Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling
• 6
  Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices
• 7
  Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated

Requirements

• 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles
• 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment
• Bachelor’s degree in computer science, engineering, business, finance, accounting, or a related field
• Proficiency in IdP, HRIS, and/or ERP solutions
• Expertise in accounting systems, controllership needs, and finance/accounting workflows preferred
• Exceptional communication, organizational, and project management abilities
• Strong skills in engineering, system design, and technical specification writing
• A proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment
• Proven ability to lead and inspire a team, driving results and fostering a collaborative culture

Perks & Benefits