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Integrations Expert | Customer Experience

ramp· 25 open roles

Remote RemoteFullTime4 months ago
Salaryest.
$80,000 - $140,000
Experience
Mid
Job Type
FullTime
Posted
4 months ago
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About This RoleAI processing…

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential

Key Responsibilities

  • 1
    Support Excellence: Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support.
  • 2
    Advanced Troubleshooting: Resolve 85–95% of escalated sync/configuration issues without engineering intervention.
  • 3
    Systems Leadership: Scope platform gaps, propose architectural fixes, and advocate for system-level improvements in collaboration with Product, Engineering, and Implementation teams.
  • 4
    Documentation Ownership: Lead documentation for edge cases and systemic issues—updating playbooks, error indexes, and Guru cards.
  • 5
    Enablement & Mentorship: Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools.
  • 6
    Roadmap Input: Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization.

Requirements

  • 4+ years of experience supporting ERP/HRIS integrations or working in B2B SaaS customer support/solutions roles
  • Excellent written and verbal communication—able to explain system behavior to both technical and non-technical audiences
  • Basic familiarity with APIs, file formats (e.g., CSV, JSON), and accounting software integrations.
  • Familiarity with SQL or interpreting JSON/API payloads
  • Background in FinTech, accounting, or HR software environments
  • Success in this role requires comfort with the unknown, a bias toward action, and a proven track record of building structure, relationships, and momentum from a blank slate.

Perks & Benefits

Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

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