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About This Role
The Investment Specialist II role at SoFi involves working with existing and new members to build and improve their financial futures using SoFi's suite of investment services. This includes providing support over the phone, chat, and email, educating members on investment products, and problem-solving operational issues. The ideal candidate will have a strong understanding of financial concepts and excellent communication skills. The role requires a combination of education and experience, with a preference for a bachelor's degree and 2+ years of financial services experience.
Key ResponsibilitiesAI-extracted
- 1Support members over the phone, chat, and email to help them build and improve their financial futures
- 2Educate and assist members on margin, options, and equities
- 3Problem-solve any operational or technical issues pertaining to SoFi Invest products
- 4Perform ongoing monitoring of member accounts with attention to detail and accuracy
- 5Assess the member's financial situation and goals through one-on-one inbound calls
RequirementsAI-extracted
- Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66
- Must maintain all necessary professional certifications required for the role
- Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree
- 2+ years of financial services experience required, preferably assisting customers in a service environment
- Typically: experience with financial software and technology
Perks & BenefitsAI-extracted
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