Investment Specialist II

About This RoleAI processing…

Key Responsibilities

• 1
  Support members over the phone, chat, and email
• 2
  Educate and assist members on margin, options and equities.
• 3
  Problem solve any operational or technical issues pertaining to SoFi Invest products
• 4
  Perform ongoing monitoring of member accounts with attention to detail and accuracy
• 5
  Work with SoFi’s custodial platform as needed to assist members in opening, funding, and transacting in their accounts
• 6
  Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
• 7
  Assess the member’s financial situation and goals through one-on-one inbound calls
• 8
  Educate members on the benefits and value of Brokerage and Robo accounts
• 9
  Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process
• 10
  Educate members on terms and processes associated with Brokerage and Robo accounts
• 11
  Discuss and explain investment performance and decisions with current wealth members
• 12
  Provide member’s operational support for specific investment-related questions and issues

Requirements

• Must have one of the following existing licensing combinations: Series 7 & 65 OR Series 7 & 66
• Must maintain all necessary professional certifications required for the role
• Bachelor’s degree preferred, but a combination of education and experience may be considered in lieu of a degree
• 2+ years of financial services experience required, preferably assisting customers in a service environment
• Experience and understanding of margin and option concepts, rules and regulations
• Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset
• Deep understanding of financial concepts
• Ability to identify, meet, and follow through with client needs and requirements
• Self-starter, problem-solver, and a goal-oriented team player with a ‘no job is beneath me’ attitude
• Ability to work independently and perform multiple tasks efficiently
• Organized with strong attention to detail
• Show curiosity and confidence when dealing with clients and able to ask for help when needed
• Meets evolving position objectives as defined by management
• Ability to iterate, learn, and innovate
• Must successfully clear FINRA fingerprint background check
• Experience with corporate actions
• Experience with margin/investment risk

Perks & Benefits