Manager, Customer Success (B2B)

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Lead and develop the B2B Success team, establishing standard operating procedures for retention, renewal, and expansion outcomes.
• 2
  Oversee the White Glove deployment process for key commercial accounts, ensuring complex hardware installations meet premium brand standards.
• 3
  Collaborate cross-functionally to architect the B2B tech infrastructure, synchronizing Sales, Care Operations, Logistics, and Field Operations.
• 4
  Contribute to the design of Proof of Concept installations for prospective high-scale partners, using operational data to build the business case for full-scale rollouts.
• 5
  Lead Growth Experiments and manage the renewal pipeline, identifying operational risks early and implementing retention strategies to protect recurring B2B revenue.

RequirementsAI-extracted

• 3-5+ years of experience leading a revenue-focused team in B2B Customer Success or Account Management, ideally involving complex hardware deployments.
• Data-driven leadership and operational skills, with the ability to analyze performance data to identify operational bottlenecks and optimize resource allocation.
• Player/Coach DNA, with the ability to negotiate contract renewals with C-suite executives and navigate logistics crises with Field Operations.
• Scalability mindset, with the ability to turn experiments into repeatable, scalable Standard Operating Procedures (SOPs) that drive operational results and predictable revenue.
• Typically: strong communication and project management skills, with the ability to collaborate cross-functionally and drive high-volume B2B rollouts.

Perks & BenefitsAI-extracted