Member Service Representative

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Provide industry-leading customer service that leverages soft skills, balancing efficiency and leading to First Call Resolution (FCR).
• 2
  Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment, and credit card products.
• 3
  Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries.
• 4
  Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries.
• 5
  Meet or exceed specific performance metrics designed to measure the core responsibilities of the role.

RequirementsAI-extracted

• High school diploma or equivalent.
• Customer service experience in a fast-paced, high-volume environment.
• Experience supporting customers through phone, chat, and email.
• Strong communication, active listening, and problem-solving skills.
• Basic computer skills, including proficiency with Google Workspace.

Perks & BenefitsAI-extracted