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About This Role
The Mortgage Coach supports the sales team of Loan Originators through training, development, and motivation to ensure exceptional member interactions. This role focuses on influencing team performance while maintaining regulatory compliance and driving operational success. The Mortgage Coach has no direct reports but is responsible for coaching and guiding team members. The ideal candidate has experience in mortgage originations, customer service, and sales team management.
Key ResponsibilitiesAI-extracted
- 1Trains, motivates, monitors, and coaches new Loan Originators to maximize performance
- 2Conducts sales training on new products and sales initiatives
- 3Handles special member circumstances and problems as they arise
- 4Ensures team follows procedures and regulatory compliance
- 5Provides exceptional member experience and identifies areas for improvement
RequirementsAI-extracted
- Minimum Bachelor's or Associate Degree or significant experience in the industry
- 3+ years of experience in mortgage 1 lien and home equity originations
- 3+ years of general customer service experience
- Excellent written and verbal communication skills
- Ability to work independently with little or no supervision
Perks & BenefitsAI-extracted
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