SO

Mortgage Loan Coordinator

sofi· 62 open roles

Charlotte, NC On-siteFull-time1 months ago
Salary
$60,000 - $80,000
Experience
Mid
Job Type
Full-time
Posted
1 months ago
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About This Role

The Mortgage Loan Coordinator is an entry-level position responsible for scheduling refinance closings with members in a timely manner while providing exceptional customer service. This role reviews loan files, communicates with borrowers, and updates fees from outside title companies. The coordinator also monitors the ALTA Recon pipeline to reconcile the final signed CD and the Final ALTA from the title company. The goal is to ensure a smooth and efficient loan closing process. The coordinator works to provide excellent customer service to all borrowers.

Key ResponsibilitiesAI-extracted

  • 1
    Calls and emails borrowers to confirm scheduling information
  • 2
    Reviews loans to ensure proper closing disclosure acknowledgment
  • 3
    Provides excellent customer service to all borrowers
  • 4
    Escalates loans to LO, closer, or processor as needed
  • 5
    Enters scheduling information correctly into the system
  • 6
    Reviews loans in the pre-balance pipeline to pre-balance loans for processing
  • 7
    Monitors the ALTA recon pipeline to reconcile the final signed CD and the final ALTA from title

RequirementsAI-extracted

  • Excellent written and verbal communication skills
  • Ability to prioritize and meet deadlines
  • Available to work varying hours and overtime if needed
  • Must be detail-oriented with a commitment to accuracy
  • Prior mortgage industry experience is a plus

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: opportunities for career advancement
Typically: competitive base pay
Typically: comprehensive and competitive benefits package

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