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Program Manager, Professional Services - East

airtable· 36 open roles

Remote RemoteFull-timeToday
Salary
$179,500 - $221,500
Experience
Mid
Job Type
Full-time
Posted
Today
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About This Role

Airtable is seeking a Program Manager for Professional Services to lead the delivery of complex engagements for enterprise customers. This role involves technical delivery lead responsibilities, including managing relationships, making real-time decisions, and guiding customers through AI workflow transformation. The ideal candidate has experience delivering technical programs in a professional services or consulting context and is fluent with AI tools. The Program Manager will work directly in Airtable, managing scope, tracking change requests, and coordinating compliance and security requirements. The role requires strong leadership and communication skills, with the ability to work across organizational boundaries and manage stakeholder relationships.

Key ResponsibilitiesAI-extracted

  • 1
    Serve as the primary delivery lead for enterprise customers, owning the relationship, plan, and outcome from kickoff through go-live and beyond.
  • 2
    Run delivery across all workstreams, managing progress, blockers, and alignment simultaneously.
  • 3
    Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
  • 4
    Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations.
  • 5
    Manage scope formally, tracking change requests and running the change order process when the engagement evolves beyond the original SOW.

RequirementsAI-extracted

  • 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams.
  • Experience delivering technical programs for external customers in a professional services or consulting context.
  • Genuine fluency with AI tools and an informed perspective on where agentic systems create leverage and introduce risk.
  • PMP or equivalent PMO certification and experience with formal project management methodology.
  • Ability to operate fluidly across Agile and Waterfall methodologies.

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: retirement savings plan
Opportunity to receive benefits, restricted stock units, and incentive compensation.
Typically: professional development opportunities

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