Program Manager, Professional Services - West

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Serve as the primary delivery lead for enterprise customers, owning the relationship, plan, and outcome from kickoff through go-live and beyond
• 2
  Run delivery across all workstreams, managing progress, blockers, and alignment simultaneously
• 3
  Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs
• 4
  Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations
• 5
  Manage scope formally, tracking change requests, assessing impact on timeline and budget, and running the change order process when the engagement evolves beyond the original SOW

RequirementsAI-extracted

• 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams
• Technical fluency, with experience working with AI tools and Airtable
• PMP or equivalent PMO certification, with knowledge of formal project management methodology
• Experience working in enterprise environments with real compliance, security, and access management requirements
• Ability to communicate across the full room, including executive-ready updates, direct technical direction, and clear framing for business SMEs

Perks & BenefitsAI-extracted