Senior Manager, Customer Success (Healthcare)

About This Role

Key ResponsibilitiesAI-extracted

• 1
  Own the commercial health of Tonal's healthcare accounts, including Physical Therapy and Chiropractic clinics, healthcare networks, performance medicine practices, and integrated healthcare partners
• 2
  Serve as the clinical voice in the room with high-stakes commercial accounts, building deep, trust-based relationships with clinician owners, medical directors, and clinical operations leaders
• 3
  Translate clinical workflow and patient-outcome priorities into commercial decisions, and translate Tonal's product roadmap into language that resonates with healthcare buyers
• 4
  Architect the 'Healthcare Commercial Playbook', defining the operational lifecycle from contract signature through clinical onboarding, deployment, and multi-year renewal
• 5
  Oversee the white-glove deployment process for healthcare accounts in collaboration with post-purchase operational teams
• 6
  Lead Business Reviews focused on clinical adoption, patient outcomes, equipment utilization, and commercial ROI

RequirementsAI-extracted

• Licensed Physical Therapist or Doctor of Chiropractic
• 5+ years of experience in healthcare, performance, or a related field, with demonstrable experience working in out-patient environments
• 5+ years leading customer success, account management, commercial operations, or clinical implementation teams
• Strong understanding of clinical workflows, rehabilitation, or performance environments
• Experience building systems and processes from the ground up (0→1 or early scale)

Perks & BenefitsAI-extracted