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Senior Manager, Last Mile & Field Operations

tonal· 16 open roles

Toronto, Ontario On-siteFullTime2 days ago
Salaryest.
CA$120,000 - CA$180,000
Experience
Mid
Job Type
FullTime
Posted
2 days ago
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About This Role

Tonal is seeking a Senior Manager, Field Operations & Last Mile to lead and oversee servicing, field operations, and last mile network. This role requires a strategic thinker with a strong operational bias for action and experience in repair/servicing, field operations, or last mile logistics. The Senior Manager will manage a high-performing internal team and develop scalable strategies to improve delivery quality, service levels, and member experience. The ideal candidate has 7-10 years of experience in operational leadership roles and a deep understanding of complex servicing and last mile operations.

Key ResponsibilitiesAI-extracted

  • 1
    Lead Tonal’s Field Operations & Last Mile Strategy and develop operational frameworks to support growth while maintaining a premium member experience
  • 2
    Manage Service Provider Network Performance and oversee a complex multi-site outsourced network of repair and installation partners
  • 3
    Drive Continuous Improvement & Operational Excellence by identifying root causes and implementing systematic solutions to operational challenges
  • 4
    Translate high-level business goals into actionable operational plans and partner cross-functionally with various teams to align on priorities
  • 5
    Champion the Member Experience and ensure field operations consistently deliver a premium, seamless customer experience

RequirementsAI-extracted

  • 7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles
  • Significant experience managing outsourced service provider networks across multiple sites on a national scale
  • Deep understanding of complex servicing and last mile operations, ideally involving large hardware or complex installation
  • Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives
  • Strong understanding of operational metrics, financial performance, and unit economics

Perks & BenefitsAI-extracted

Typically: health coverage
Typically: paid time off
Typically: opportunities for professional growth and development
Typically: collaborative and dynamic work environment
Typically: access to cutting-edge fitness technology and equipment

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