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Service Operations Manager (Virtual Care)

getmaple· 10 open roles

Toronto, Ontario On-siteFull-Time Employee3 weeks ago
Salary
$120,000 - $180,000
Experience
Mid
Job Type
Full-Time Employee
Posted
3 weeks ago
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About This Role

Manage service operations for Maple's on-demand healthcare platform, connecting patients with Canadian-licensed doctors and specialists.

Key ResponsibilitiesAI-extracted

  • 1
    Develop and implement operational strategies to improve service delivery and patient experience.
  • 2
    Collaborate with cross-functional teams to ensure seamless integration of services and processes.
  • 3
    Monitor and analyze key performance indicators to inform operational decisions and drive business growth.
  • 4
    Identify and mitigate operational risks to ensure high-quality service delivery.
  • 5
    Foster a culture of continuous improvement and innovation within the service operations team.

RequirementsAI-extracted

  • Bachelor's degree in a relevant field, such as business administration or healthcare management.
  • 5+ years of experience in service operations or a related field, preferably in healthcare.
  • Proven track record of driving process improvements and operational efficiency.
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
  • Excellent communication and collaboration skills, with ability to work effectively with cross-functional teams.

Perks & BenefitsAI-extracted

Typically: Comprehensive health coverage and retirement savings plan.
Typically: Generous paid time off and flexible work arrangements.
Typically: Opportunities for professional growth and development, including training and mentorship programs.
Typically: Collaborative and dynamic work environment with a team of passionate and driven individuals.

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