Strategic Sourcing, Manager - Community Support (Contact Center)

airbnb· 278 open roles

Location TBD On-siteFull-time2 months ago

Salary

$152,000 - $190,000

Experience

Mid

Job Type

Full-time

Posted

2 months ago

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About This RoleAI processing…

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Key Responsibilities

1
Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans.
2
Conduct and lead end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and complex contract negotiations.
3
Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across BPO services and related categories.
4
Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows.
5
Identify and implement continuous improvement initiatives, simplifying sourcing processes and driving measurable efficiency gains.
6
Build and manage supplier relationships to ensure ongoing value delivery, service quality, and alignment with Airbnb’s diversity and sustainability objectives.
7
Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop clear commercial terms, ensure compliance, and support sound financial outcomes.
8
Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies.
9
Influence vendors and internal partners to drive innovation, continuous improvement, and long-term value creation, while leading complex negotiations and contracts that mitigate risk, enhance accountability, and maximize total cost of ownership.

Requirements

10+ years of procurement or industry experience, ideally managing indirect spend across BPO (Contact Center) services.
Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field.
Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value.
Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.
Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders.
Deep understanding of supplier management, risk mitigation, and contract governance.
Limited travel may be required (<10%).