Get more other jobs in your inbox
Verified daily — no ghost listings.
About This RoleAI processing…
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
Key Responsibilities
- 1Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
- 2Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
- 3Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
- 4Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
- 5Drive operational excellence by improving workflows, building automations, and streamlining tooling.
- 6Champion documentation and knowledge sharing to empower both customers and teammates.
Requirements
- Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
- Familiarity with IDEs, LLMs, and AI-powered developer tools.
Perks & BenefitsTypical for this role
Apply to This Job in Minutes
Generate ATS-optimized resume + cover letter + interview prep with Jobease.ca AI. Complete your application faster.
75% of AI Resumes Get Rejected
Beat the ATS with Jobease.ca's AI Resume Builder. Optimized for real hiring systems.
Build My ResumeProfile Match
Loading…Checking your profile against this job…
Job Overview
Share This Job
Track All Your Applications
Never lose track again. Jobease.ca organizes every application, interview, and follow-up.
Organize My Search